Rules of INGEBORG Villa

AMW Rewita Sp. z o.o. RULES

Rewita Międzyzdroje Branch

§ 1. SUBJECT OF THE RULES

1. The Rules of AMW Rewita Sp. z o.o., Rewita Międzyzdroje Branch (hereinafter: the Facility Rules) set out the terms of service provision, liability and stay at the Rewita Międzyzdroje Branch (hereinafter: the Facility) and form an integral part of the agreement concluded by making a reservation, paying the reservation fee or the full amount due for the stay. By performing any of the above acts, the Guest confirms that they have read and accepted the Facility Rules.
2. The Facility Rules apply to all Guests staying at the Facility.
3. The Facility Rules are available for inspection at the Facility Reception, in every room and on the website.

§ 2. HOTEL DAY

1. Rooms at the Facility are rented by hotel days.
2. The hotel day runs from 16:00 to 11:00 the following day.
3. Failure to vacate the room by 10:00 results in a charge for another day, without the possibility of further accommodation.
4. The Guest should request an extension of the hotel day at the Facility Reception sufficiently in advance. The Facility may refuse such a request, in particular when all accommodation (rooms) is occupied or when the Guest fails to comply with the Facility Rules.
5. The Facility reserves the right to refuse to extend the Guest’s stay if full payment for the stay to date has not been made.

§ 3. RESERVATION AND STAY

1. A room is made available to the Guest upon presentation to the Facility Reception employee of a photo ID and a completed registration card.
2. The Guest may not make the room available to third parties, even if the period for which the stay was paid has not expired.
3. Visitors may visit Guests from 10:00 to 20:00, after prior notification to the Facility Reception.
4. A reservation is accepted upon payment of the reservation fee in accordance with the Company’s applicable regulations on service reservations.
5. The Facility may refuse to accommodate a Guest who, during a previous stay, seriously violated the Facility Rules, in particular by causing damage to the Facility’s or Guests’ property, or personal injury to a Guest, AMW Rewita Sp. z o.o. employees or other persons staying at the Facility.
6. The stay price excludes local charges which the Facility is required to collect during registration.

§ 4. SERVICES

1. Guests are asked to report any concerns regarding service quality to the Facility Reception immediately, enabling employees to improve service standards.
2. The Facility must provide Guests with:
   • conditions for complete and undisturbed rest,
   • safe stays, including confidentiality of Guest information,
   • professional and courteous service for all services provided at the Facility,
   • room cleaning and necessary repairs to equipment during the Guest’s absence, and in the Guest’s presence only with their consent or at their request.
3. At the Guest’s request, the Facility additionally provides the following services included in the stay price:
   • information related to the stay and travel,
   • wake-up calls at a specified time,
   • deposit storage of money and valuables during the Guest’s stay, subject to § 6(4) of the Facility Rules,
   • taxi ordering.
4. The Facility may provide additional services under separate regulations and price lists.

§ 5. GUEST LIABILITY

1. Children under 12 must remain at the Facility under the constant supervision of their legal guardians. Legal guardians are financially liable for any damage caused by the children.
2. The Guest is fully financially liable for any damage to or destruction of the Facility’s furnishings and technical equipment caused by the Guest or their visitors. The Facility reserves the right to charge the Guest for damage after departure.
3. If the Facility Rules are violated, the Facility may refuse services to the person responsible. That person must immediately comply with the Facility’s requests, settle charges for services provided to date, pay for any damage and leave the Facility.
4. Whenever leaving the room, for safety reasons, the Guest must switch off the TV, turn off the lights, close the taps and lock the door. The key/card must be left at the Facility Reception. For fire-safety reasons, using heaters or other electrical devices not provided as room equipment is prohibited in rooms and other premises. This does not apply to chargers and power supplies for computer equipment. All comments and requests, as well as defects in Facility equipment or malfunctioning devices

noticed by Guests must be reported to the Facility Reception.

§ 6. FACILITY LIABILITY

1. The Facility is liable for loss of or damage to items brought by persons using its services to the extent specified in the Civil Code (Articles 846 et seq.).
2. The Guest should notify the Facility Reception of any damage immediately after discovering it.
3. The Facility is liable for loss of or damage to money, securities, valuables or items of scientific or artistic value only if they were deposited for safekeeping.
4. The Facility reserves the right to refuse deposits of high-value items, large sums of money, items posing a safety risk and bulky items that cannot be placed in the deposit.
5. The Facility is liable for Guest-owned vehicles only when parked in the Facility’s guarded car park, in accordance with the Facility’s applicable parking regulations.
6. The Facility is not liable for items left in generally accessible areas of the Facility.

§ 7. RETURN OF LEFT ITEMS

1. Personal items left in the room by a departing Guest will be sent, at the Guest’s expense, to the address indicated by the Guest.
2. If the Guest does not instruct the Facility to send the items, the Facility will store them at the owner’s expense for three months; after that period, they become the Facility’s property.

§ 8. QUIET HOURS

Quiet hours at the Facility are from 22:00 to 7:00.

§ 9. COMPLAINTS

1. Guests may submit complaints upon noticing deficiencies in service quality.
2. All complaints are accepted by the Facility Reception.
3. A complaint should be submitted in writing immediately after noticing deficiencies in service standards.

§ 10. ADDITIONAL PROVISIONS

1. The Facility does not allow animals.
2. Smoking and using open flames is strictly prohibited in all Facility buildings and their immediate surroundings, except in designated areas. The Guest who caused any intervention by the Fire Brigade by failing to comply with this provision will be charged for all related costs. In addition, failure to comply with the smoking ban may result in a room disinfection charge.
3. Dangerous items—firearms and ammunition, flammable, explosive and pyrotechnic materials—may not be stored in Facility rooms.
4. The Facility reserves the right to move a Guest to another room (room change), while maintaining no deterioration in stay conditions (the same or higher standard), due to breakdowns, renovations, unforeseen events or reservation errors.
5. The Guest must pay for the entire stay 7 days before arrival. In exceptional circumstances, with the Facility Director’s consent, payment may be made no later than the day of arrival.

§ 11. PERSONAL DATA

1. The data controller is AMW Rewita Sp. z o.o., registered in Warsaw at ul. Zielone Zacisze 11B, 03-294 Warsaw.
2. The Data Protection Officer can be contacted at: iod@rewita.pl.
3. Personal data are processed for:
   1. planning and managing service delivery, processing payments, accounting, auditing, settlement and debt collection;
   2. considering complaints and providing ordered services;
   3. resolving disputes, enforcing our agreements and establishing, pursuing or defending claims;
   4. ensuring compliance with legal requirements, e.g. keeping sales records for tax purposes, sending notices and other information as required by law.
4. Where consent has been given, personal data are also processed to send offers and other service information (including marketing newsletters) and information about planned events.
5. Personal data will not be processed for automated decision-making or profiling other than described above.
6. Personal data are processed under Article 6 of the General Data Protection Regulation of 27 April 2016 (OJ EU L 119 of 04.05.2016), where processing is necessary to perform or fulfil the Company’s legal obligations or necessary for the Company’s legitimate interests, provided the Guest’s interests or fundamental rights and freedoms do not override them; processing may also be based on the Guest’s consent where clearly given.
7. The following categories of personal data are collected and processed in particular:
   1. Contact information—such as full name, address, telephone number, email address;
   2. Payment details – such as the data necessary to process payments and prevent fraud, including credit and debit card numbers, security code numbers and other billing information;
   3. Special categories of Personal Data – in connection with providing SPA services and access to certain wellness facilities, we may request health information. Consent is the basis for any use of such information; without consent, we may be unable to provide certain treatments;
   4. Other Personal Data – occasionally, we may ask for your date of birth, habits or preferences to send greetings; consent is the basis for any use of such information.
8. Personal data will be disclosed only to entities authorised by law to receive personal data and entities involved in providing the services.
9. Personal data will not be processed in third countries.
10. Personal data will be stored for 10 years.
11. Subject to certain legal conditions, the Guest has the right to access, correct or delete personal data, and to restrict the processing of personal data concerning them. The Guest also has the right to object to processing and request data portability. In particular, the Guest may request a copy of the personal data held; if this option is used repeatedly, the Company may charge an appropriate fee. If consent has been given to process personal data, it may be withdrawn at any time with effect for the future; withdrawal does not affect the lawfulness of processing based on consent before its withdrawal. After consent is withdrawn, personal data may still be processed where another legal basis exists for such processing.
12. The Guest has the right to lodge a complaint with the supervisory authority.
13. Providing personal data is voluntary; however, refusal to provide data may result in refusal to perform the service/contract.

Director of the Rewita Międzyzdroje branch