Tetmajera 27 regulations

AMW REWITA Sp. z o.o. TERMS AND CONDITIONS
Rewita Boutique
Tetmajera 27

§ 1. SUBJECT OF THE TERMS AND CONDITIONS

1. The Terms and Conditions of AMW REWITA Sp. z o.o., Rewita Zakopane Branch (hereinafter: the Facility Terms and Conditions) specify the rules for providing services, liability and staying at the Rewita Zakopane Branch (hereinafter: the Facility) and form an integral part of the agreement concluded by making a reservation, paying a reservation fee or the full amount due for the stay at the Facility. By performing any of the above actions, the Guest confirms that they have read and accepted the Facility Terms and Conditions.
2. The Facility Terms and Conditions apply to all Guests staying at the Facility.
3. The Facility Terms and Conditions are available for inspection at the Facility Reception and on the website.

§ 2. HOTEL NIGHT

1. Rooms at the Facility are rented by hotel nights.
2. The hotel night runs from 16:00 to 11:00 the following day.
3. Failure to vacate the room by 11:00 results in a charge for another night, without the possibility of continued accommodation.
4. A Guest wishing to extend the hotel night should notify the Facility Reception sufficiently in advance. The Facility may refuse such a request, particularly if all accommodation (rooms) is occupied or if the Guest has breached the applicable Facility Terms and Conditions.
5. The Facility reserves the right to refuse to extend the Guest’s stay if full payment for the stay to date has not been made.

§ 3. RESERVATION AND STAY

1. A room may be provided to a Guest upon presentation to the Facility Reception employee of a photo ID and a completed registration card.
2. The Guest may not make the room available to third parties, even if the period for which the applicable stay fee was paid has not expired.
3. Outside persons may visit Guests from 10:00 to 20:00, after prior notification to the Facility Reception.
4. A reservation is accepted subject to payment of a reservation fee in accordance with the Company’s applicable regulations on service reservations.
5. The Facility may refuse to accommodate a Guest who, during a previous stay, seriously breached the Facility Terms and Conditions, in particular by damaging the property of the Facility or Guests, or causing injury to a Guest, AMW REWITA Sp. z o.o. employees or other persons staying at the Facility.
6. The stay price excludes local charges that the Facility is required to collect during registration.

§4. SERVICES

1. If the Guest has any reservations regarding service quality, they are asked to report them immediately to the Facility Reception, enabling employees to improve the service standard.
2. The Facility must provide Guests with:
   - conditions for complete and undisturbed rest,
   - a safe stay, including confidentiality of information about the Guest,
   - professional and courteous service for all services provided at the Facility,
   - room cleaning and necessary repairs to equipment during the Guest’s absence, and in their presence only with their consent or at their request.
3. Additionally, at the Guest’s request, the Facility provides the following services as part of the stay price:
   - information related to the stay and travel,
   - a wake-up call at the requested time,
   - safekeeping of money and valuables in a deposit during the Guest’s stay at the Facility, subject to § 6(4) of the Facility Terms and Conditions,
   - taxi booking.
4. The Facility may provide additional services under separate regulations and price lists.

§ 5. GUEST LIABILITY

1. Children under 12 must remain at the Facility under the constant supervision of their legal guardians. Legal guardians are financially liable for all damage caused by the children.
2. The Guest bears full financial liability for any damage to or destruction of the Facility’s furnishings and technical equipment caused by the Guest or their visitors. The Facility reserves the right to charge the Guest for damage after departure.
3. If the Facility Terms and Conditions are breached, the Facility may refuse to provide services to the person responsible. That person must immediately comply with the Facility’s requests, settle amounts due for services already provided, pay for any damage and leave the Facility.
4. Whenever leaving the room, the Guest should, for safety reasons, switch off the television, turn off the lights, close the taps and lock the door. The key must be left at the Facility Reception. For fire-safety reasons, the use in rooms and other areas of heaters and other electrical devices not forming part of the equipment of those areas is prohibited. This does not apply to chargers and power supplies for computer equipment. Guests must report to the Facility Reception any comments, requests, equipment defects or malfunctions they notice at the Facility.

§ 6. FACILITY LIABILITY

1. The Facility is liable for the loss of or damage to items brought in by persons using its services to the extent specified in the Civil Code (Art. 846 et seq.).
2. The Guest should notify the Facility Reception of any damage immediately after discovering it.
3. The Facility is liable for the loss of or damage to money, securities, valuables or items of scientific or artistic value only if these items were deposited for safekeeping.
4. The Facility reserves the right to refuse to accept for safekeeping items of high value, substantial sums of money, items posing a safety hazard and bulky items that cannot be placed in the deposit.
5. The Facility is not liable for damage to or loss of the Guest’s car or other vehicle, items left in it or live animals, regardless of whether the vehicles were parked in the Facility car park or outside the premises.
6. The Facility is not liable for items left in generally accessible areas of the Facility.

§ 7. RETURN OF ITEMS LEFT BEHIND

1. Personal items left in the room by a departing Guest will be sent to the address indicated by the Guest at their expense.
2. If the Guest does not provide instructions for sending the items left behind, the Facility will store them at the owner’s expense for three months; after that period, the items will become the Facility’s property.

§ 8. QUIET HOURS

Quiet hours at the Facility are from 22:00 to 6:00.

§9. COMPLAINTS

1. Guests may submit complaints if they notice shortcomings in the quality of services provided.
2. All complaints are accepted by the Facility Reception.
3. A complaint should be submitted in writing immediately after shortcomings in the service standard are noticed.

§ 10. ADDITIONAL PROVISIONS

1. The Facility does not allow pets.
2. Smoking and the use of open flames are strictly prohibited in all Facility buildings and their immediate surroundings, except in designated areas. The Guest who caused any intervention by the Fire Brigade due to failure to comply with this provision will be charged all resulting costs. In addition, failure to comply with the smoking ban may result in the Guest being charged for room disinfection.
3. Hazardous items—weapons and ammunition, flammable, explosive and pyrotechnic materials—may not be stored in Facility rooms.
4. Lighting fires and using barbecues is strictly prohibited on the Facility premises.
5. The use of electric and gas cookers is strictly prohibited at the Facility.
6. The Facility reserves the right to move the Guest to another room (room change), while ensuring that the stay conditions are not worsened (the same or a higher standard), due to breakdowns, renovations, random events or reservation errors.
7. The Facility does not refund money paid when the Guest shortens the reserved stay. If the Guest shortens the stay before the account is settled in full, the Facility charges 30% of the value of each unused night from the reservation fee.

§ 11. PERSONAL DATA

1. The controller of personal data is AMW REWITA Sp. z o.o., based in Warsaw, ul. Zielone Zacisze 11B, 03-294 Warsaw.
2. The Data Protection Officer can be contacted at: iod@rewita. pl.
3. Personal data are processed for the purposes of:
   1. planning and managing service delivery, processing payments, accounting, auditing, settlement and debt-collection activities;
   2. handling possible complaints and providing ordered services;
   3. resolving disputes, enforcing our agreements and establishing the validity of, bringing or defending claims;
   4. ensuring compliance with legal requirements, e.g. regarding sales records for tax purposes or sending notifications and other information as required by law.
4. Where consent has been given, personal data are also processed to send offers, other information about services (including marketing newsletters) and information about planned events.
5. Personal data will not be processed for automated decision-making or profiling other than that described above.
6. Personal data are processed under Art. 6 of the General Data Protection Regulation of 27 April 2016 (OJ EU L 119 of 04.05.2016), according to which processing is necessary to perform or fulfil the Company’s legal obligations, or is necessary for the purposes of the Company’s legitimate interests, provided that the Guest’s interests or fundamental rights and freedoms do not override them; processing may also be based on the Guest’s consent, if unambiguous it was granted.
7. The following categories of personal data are collected and processed in particular:
   1. Contact details – such as full name, address, telephone number and email address;
   2. Payment data – such as data required to process payments and prevent fraud, including credit and debit card numbers, security code numbers and other billing information;
   3. Special categories of Personal Data – in connection with SPA services and access to certain wellness facilities, we may ask for health information. Consent is required to use such information; without consent, access to certain treatments may be unavailable;
   4. Other Personal Data – occasionally, we may ask for information about your date of birth, habits or preferences to send greeting messages; consent is required to use such information.
8. Personal data will be disclosed only to entities authorised by law to receive it and entities involved in providing the services.
9. Personal data will not be processed in third countries.
10. Personal data will be stored for 10 years.
11. Subject to certain legal conditions, the Guest has the right to access, correct or delete personal data and restrict its processing. The Guest also has the right to object to processing and request data portability. In particular, the Guest may request a copy of the personal data held; if this option is exercised repeatedly, the Company may charge an appropriate fee. If consent to process personal data has been given, it may be withdrawn at any time with effect for the future; withdrawal does not affect the lawfulness of processing based on consent before withdrawal. Following withdrawal, personal data may still be processed where another legal basis exists.
12. The Guest has the right to lodge a complaint with the supervisory authority.
13. 13. Providing personal data is voluntary; however, refusing to provide it may result in refusal to perform the service/contract.