Regulations of the Rewita Zakopane “Kościelisko” Branch

REGULATIONS OF AMW REWITA Sp. z o.o.

Rewita Zakopane Branch "Kościelisko"

§ 1. SUBJECT OF THE REGULATIONS

1. The Regulations of AMW REWITA Sp. z o.o. Rewita Zakopane Branch "Kościelisko" (hereinafter referred to as the Resort Regulations) define the rules for providing services, responsibility, and staying on the premises of the Rewita Zakopane Branch "Kościelisko" (hereinafter: the Resort) and are an integral part of the contract concluded by making a reservation, paying the reservation fee or the full amount for the stay at the Resort. By performing these actions, the Guest confirms that they have read and accepted the terms of the Resort Regulations.
2. The Resort Regulations apply to all Guests staying on the Resort premises.
3. The Resort Regulations are available for viewing at the Resort Reception and on the website.

§ 2. HOTEL DAY

1. The room at the Resort is rented for hotel days.
2. The hotel day lasts from 4:00 PM to 10:00 AM the following day.
3. Failure to leave the room by 10:00 AM results in charging fees for an additional day without the possibility of further accommodation.
4. The Guest should request an extension of the hotel day at the Resort Reception in advance. The Resort may not accommodate the request to extend the stay, particularly if all available accommodation places (rooms) are occupied or if the Guest does not comply with the Resort Regulations.
5. The Resort reserves the right to refuse to extend the Guest's stay in case of non-payment of the full amount for the current stay.

§ 3. RESERVATION AND STAY

1. The basis for providing the Guest with a room is presenting identification with a photo to the Resort Reception staff and completing the stay card.
2. The Guest cannot make the room available to third parties, even if the paid period for the stay has not expired.
3. External persons may visit Guests between 10:00 AM and 8:00 PM, after notifying the Resort Reception.
4. The condition for accepting a reservation is paying the reservation fee in accordance with the Company's regulations regarding service reservations.
5. The Resort may refuse service to Guests who grossly violated the Resort Regulations during a previous stay, especially by causing damage to the Resort's or Guests’ property, personal injury, or harm to AMW REWITA Sp. z o.o. employees or others staying in the Resort.
6. The price of the stay does not include local fees, which the Resort is obliged to collect during check-in procedures.

§4. SERVICES

1. If there are any complaints regarding service quality, the Guest is requested to report them immediately to the Resort Reception, allowing staff to improve service standards.
2. The Resort is obliged to provide Guests with:
   • conditions for full and unrestricted relaxation,
   • safety of the stay, including confidentiality of Guest information,
   • professional and courteous service in all Resort services,
   • room cleaning and necessary equipment repairs during the Guest's absence, and only in the Guest's presence if consented to or requested by the Guest.
3. Additionally, upon the Guest's request, the Resort provides the following services included in the price of stay:
   • providing information related to the stay and travel,
   • wake-up calls at a designated time,
   • storage of money and valuables in the safe deposit during the Guest's stay subject to § 6 section 4 of the Resort Regulations,
   • ordering taxis.
4. The Resort may provide additional services based on separate regulations and price lists.

§ 5. GUEST RESPONSIBILITY

1. Children under 12 years old should be supervised by legal guardians on the Resort premises. Legal guardians are financially responsible for any damage caused by the children.
2. The Guest is fully financially responsible for any damage or destruction of the Resort's equipment and technical devices caused by themselves or their visitors. The Resort reserves the right to charge the Guest for damages after departure.
3. In case of violation of the Resort Regulations, the Resort may refuse services to the offending person. Such person must immediately comply with the Resort's requests, settle any dues, pay for any damage, and leave the Resort.
4. Each time the Guest leaves the room, for safety reasons, they should turn off the TV, lights, close taps, and lock the door. The key should be left at the Resort Reception. For fire safety reasons, using heaters and other electrical devices not standard equipment of the rooms is prohibited. This does not apply to chargers and power supplies for computer equipment. Any remarks, requests, defects in the Resort's equipment, or device malfunctions noticed by Guests should be reported to the Resort Reception.

§ 6. RESORT RESPONSIBILITY

1. The Resort is responsible for loss or damage of items brought by persons using its services within the scope of the Civil Code provisions (art. 846 et seq.).
2. The Guest should immediately notify the Resort Reception of any damage observed.
3. The Resort is liable for loss or damage of money, securities, valuables or items of scientific or artistic value only if they were handed over for safekeeping.
4. The Resort reserves the right to refuse safekeeping of items of high value, large sums of money, items posing safety hazards, or bulky items that cannot be stored in the safe deposit.
5. The Resort is not responsible for damage or loss of cars or other vehicles belonging to the Guest, items left inside them, or live animals, whether the vehicles are parked on or off the Resort's premises.
6. The Resort is not responsible for items left in publicly accessible areas of the Resort.

§ 7. RETURN OF LEFT ITEMS

1. Personal items left in the room by a departing Guest will be sent to the Guest's specified address at the Guest's expense.
2. If the Guest does not provide instructions regarding the return of left items, the Resort will store such items at the owner's expense for three months, after which they will become the property of the Resort.

§ 8. NIGHT QUIET HOURS

Night quiet hours are observed at the Resort from 10:00 PM to 7:00 AM.

§9. COMPLAINTS

1. Guests have the right to file complaints if service quality deficiencies are noticed.
2. All complaints are accepted by the Resort Reception.
3. A complaint should be submitted in writing immediately after noticing service standard deficiencies.

§ 10. ADDITIONAL PROVISIONS

1. The Resort does not accept animals on the premises.
2. Smoking and the use of open flames are strictly prohibited in all Resort buildings and the immediate surroundings except in designated areas for this purpose. The Guest causing fire service interventions due to violation of this rule will bear related costs. Additionally, Guests violating the smoking ban may be charged for room disinfection.
3. Storing hazardous materials – weapons, ammunition, flammable, explosive, or illuminating materials – in rooms is prohibited.
4. Starting fires and barbecues on the Resort premises is strictly prohibited.
5. The use of electric and gas stoves in the Resort is completely banned.
6. The Resort reserves the right to move a Guest to another room (room change), ensuring no deterioration of stay conditions (same or better standard) due to failures, renovations, unforeseen events, or reservation errors.
7. The Resort does not refund payments if the Guest shortens the reserved stay. In case of an early departure before final settlement, the Resort charges 30% of the value for each unused day from the reservation fee.

§ 11. PERSONAL DATA

1. The data controller is: AMW REWITA Sp. z o.o., headquarters in Warsaw, ul. Zielone Zacisze 11B, 03-294 Warsaw.
2. Contact with the Data Protection Officer is possible at: iod@rewita.pl.
3. Personal data is processed for the purpose of:
   1. planning and managing service delivery, processing payments, conducting accounting, auditing, billing, and debt collection activities;
   2. handling complaints and providing ordered services;
   3. resolving disputes, enforcing agreements, and asserting or defending claims;
   4. ensuring compliance with legal requirements, e.g., maintaining sales documentation for tax purposes, sending notifications and other information as required by law.
4. Where consent was given, personal data is also processed to receive offers, other service-related information (including marketing newsletters), and information about planned events.
5. Personal data will not be processed to make automated decisions or create profiles other than those described above.
6. Personal data is processed under Article 6 of the General Data Protection Regulation of April 27, 2016 (OJ EU L 119 of 05.04.2016), according to which processing is necessary for the fulfillment of legal obligations of the Company or for legitimate interests of the Company, provided the Guest's fundamental rights and freedoms do not prevail; processing may also be based on the Guest's consent where explicitly given.
7. The following categories of personal data are collected and processed:
   1. Contact information – such as full name, address, phone number, email;
   2. Payment data – necessary for payment processing and fraud prevention, including credit and debit card numbers, security codes, and other billing information;
   3. Special categories of Personal Data – regarding SPA services and access to certain wellness facilities, health information may be requested; consent is the basis for the use of such data; lack of consent may prevent use of some treatments;
   4. Other Personal Data – occasionally requested for information such as birthdate, habits, or preferences for sending greetings; consent is the basis for such data use.
8. Recipients of personal data will only be entities authorized under the law and those involved in service delivery.
9. Personal data will not be processed outside the European Union.
10. Data will be stored for 10 years.
11. Subject to legal conditions, Guests have the right to access their personal data, correct or delete it, and restrict its processing. Guests also have the right to object to processing and to request data portability. They may request copies of their data, with the Company possibly charging a fee for multiple requests. Consent can be withdrawn at any time with effect for the future, without affecting the lawfulness of processing based on consent before its withdrawal. Data may still be processed if there is another legal basis.
12. Guests have the right to lodge a complaint with the supervisory authority.
13. Providing personal data is voluntary; however, refusal may result in denial of service/contract.